DepozitApp Privacy Policy

Last Updated: August 3, 2025

At DepozitApp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our app (“the App”) or services. By using DepozitApp, you agree to the practices described in this Policy. If you do not agree, please do not use the App.

We review this policy at least annually or as necessary to reflect changes in legal requirements, operational practices, or technological advancements, ensuring ongoing compliance with applicable regulations. We also conduct periodic external audits by independent firms to ensure our privacy practices align with industry best practices.

1. Information We Collect

We collect only the data necessary to provide and improve our services:

• Personally Identifiable Information: Information you provide when registering or using the App, such as your name, email address, phone number, or identity verification details (e.g., government ID or tax ID) to comply with financial regulations like Know Your Customer (KYC).

• Financial Account Information: Details of linked bank accounts or cards, such as account identifiers, bank name, or last digits of cards, securely provided through our partner Plaid. We do not access or store your banking credentials.

• Transaction Information: Details of transactions you perform, including amounts, dates, recipients, payment methods, and any applicable fees (e.g., for instant transactions) for accounting, support, and compliance purposes.

• Usage and Device Information: Technical data like IP address, device type, operating system, unique identifiers (e.g., advertising ID), app version, and interaction logs (e.g., features used, clicks). We may collect approximate location data from your IP to prevent fraud or tailor features, such as language or region-specific content.

• Cookies and Similar Technologies: Our web platform or App may use cookies or device identifiers for analytics and preferences. We display a consent banner upon access, allowing you to accept or reject nonessential cookies in accordance with applicable regulations, such as the EU ePrivacy Directive.

Minors: The App is for users 18 or older (or the legal age of majority in your jurisdiction). We request users to confirm they are over 18 during registration. We do not knowingly collect data from minors. If a minor’s data is provided without parental consent, or if we detect such data, we will delete it immediately (unless legally required to retain it) and take steps to prevent future access. Contact us at contact@depozitapp.com to report any such issues.

2. How We Use Your Information

We use your data to deliver and enhance our services:

• Service Delivery: To create and manage your account, authenticate logins, display balances, process transactions, and improve App functionality based on usage patterns. Premium users enjoy additional benefits like fee-free instant transactions.

• Transaction Processing: To execute transfers, apply fees for instant transactions (shown at the time of transfer), and maintain transaction records. Standard transfers are free but follow bank processing times.

• Communications: To send transaction notifications (e.g., receipts, security alerts), updates about the App or Policy, and promotional messages (which you can opt out of, except for essential account-related notices).

• Customer Support: To address inquiries or resolve issues using relevant account or transaction data.

• Legal Compliance and Fraud Prevention: To verify identities, monitor transactions for fraud or illegal activities, and comply with financial regulations, audits, or legal requests.

• Premium Subscriptions: To manage subscriptions (via app stores or our secure payment system) and provide Premium benefits, such as fee-free instant transactions.

3. Sharing Your Information

We do not sell your personal data. We share it only as necessary to provide services or comply with legal obligations:

• Service Providers: With trusted partners like Plaid (for bank account linking) and Stripe (for payment processing), who are contractually obligated to protect your data. Plaid securely handles bank credentials, and Stripe processes transactions without DepozitApp storing full card details. We maintain an updated list of service providers handling your data at www.depozitapp.com/partners, including links to their privacy policies.

• Other Financial Partners: If we integrate additional providers (e.g., ewallets, instant payment services), we will limit data sharing to what’s necessary and notify you of their involvement.

• Legal Requirements: To comply with laws, court orders, or government requests, or to enforce our Terms of Service.

4. Refunds and Funds Handling

• Fee Refunds: If an instant transaction fails due to our error, we’ll refund the fee to your DepozitApp balance or original payment method. Premium subscription refunds follow the policies of the purchase platform (e.g., app store) or, if purchased directly, are evaluated case-bycase for prorated refunds.

• Funds Holds: We may hold funds temporarily for security reviews (e.g., suspected fraud). You’ll be notified, and we may request verification. Funds are released to the recipient if valid or returned to the sender if not.

• Disputes: Contact us promptly for transaction disputes (e.g., incorrect recipient or amount). We’ll investigate, but due to the nature of financial transfers, fund recovery isn’t guaranteed unless legally required or the recipient consents. You may also pursue chargebacks via your bank.

• Account Balances: Funds in your DepozitApp account are held in escrow and can be withdrawn to your linked bank account anytime, unless held for legal reasons (e.g., court orders). Upon account closure, we’ll return remaining funds to your linked account.

• Subscription Management: Premium subscriptions are managed via app stores (e.g., Apple, Google Play) or our secure payment system (via Stripe). You can cancel anytime through the subscription platform, reverting to the standard version with potential fees.

5. Your Rights

Under applicable laws (e.g., GDPR, CCPA), you have the right to:

• Access and Rectify: Review or update your personal data.

• Delete: Request deletion of data no longer needed, though we may retain transaction records for legal reasons.

• Object or Restrict: Oppose or limit certain data uses (e.g., marketing).

• Data Portability: Request your data in a machine-readable format.

We will respond to rights requests within legal timeframes (e.g., 30 days under GDPR). To protect your privacy, we will verify your identity before processing requests, using methods such as email confirmation linked to your account. If you have a complaint about our data handling, contact us at contact@depozitapp.com, and we will respond initially within 15 days to resolve your concern fairly. You may also lodge complaints with your local data protection authority.

6. Data Retention and International Transfers

• Retention: We keep your data only as long as needed for service delivery or legal compliance (e.g., transaction records for 7 years). After account closure, we securely delete or anonymize data unless legally required to retain it.

• International Transfers: If data is transferred outside your country (e.g., to servers in the U.S.), we use safeguards like standard contractual clauses or the Data Privacy Framework (EU-U.S.), ensuring providers meet international data protection standards.

7. Prohibited Uses

DepozitApp is designed exclusively for facilitating legitimate financial transactions and agreements between verified users. By using the App, you represent and warrant that you will not engage in any prohibited activities, and you agree to comply with all applicable local, national, and international laws, regulations, and standards. Prohibited activities include, but are not limited to:

• Illegal Financial Activities: Money laundering, tax evasion, financing of terrorism, illicit transfers of funds, or any form of financial crime.

• Fraud and Deception: Identity theft, impersonation, intentional fraud, scams, phishing, or misrepresentation of services or products.

• Illegal Goods or Services: Trading or promoting illegal drugs (e.g., narcotics, controlled substances, or prescription drugs sold without authorization), weapons, counterfeit goods, or any prohibited items under applicable laws.

• Exploitation and Harm: Child exploitation, human trafficking, extortion, coercion, harassment, hate speech, discrimination, or any activity that promotes violence or harm to individuals or groups.

• Intellectual Property Violations: Unauthorized use, reproduction, or distribution of copyrighted material, trademarks, or patented technologies without permission.

• Spam and Abuse: Sending unsolicited messages, spam, or engaging in abusive behavior towards other users, including repeated cancellations or disputes without valid cause.

• System Manipulation: Hacking, unauthorized access, use of malware, viruses, or any attempt to interfere with the App’s functionality, security, or integrity.

• Other Unlawful or Harmful Conduct: Gambling (if illegal in your jurisdiction), pyramid schemes, Ponzi schemes, or any activity that could harm DepozitApp’s reputation, users, or third parties.

DepozitApp reserves the right to monitor user activity, including transactions, communications, and usage patterns, to detect and prevent prohibited uses. If we suspect or detect any violation, we may, at our sole discretion and without prior notice:

• Suspend or terminate your account and access to the App.

• Freeze or forfeit any funds associated with the violation.

• Report the activity to relevant authorities, including law enforcement, regulatory bodies, or financial institutions, and cooperate fully with investigations.

• Retain records of the violation for legal purposes, even after account termination.

DepozitApp is not responsible or liable for any losses, damages, or consequences arising from your misuse of the App, including but not limited to legal fees, fines, or third-party claims. You agree to indemnify and hold DepozitApp, its affiliates, employees, and partners harmless from any claims, liabilities, damages, or expenses resulting from your violation of this section or any applicable laws. This section survives termination of your account or use of the App.

8. Deposits and Cancellations

• Deposit Duration: Funds are held in escrow based on agreements between parties. In disputes, funds remain frozen until resolved via our review system, with predefined response options for efficiency.

• Cancellations: Must be made 24 hours before a scheduled service. Late cancellations may not be refunded. Repeated cancellations (3+ times) may lead to account suspension.

9. Third-Party Fees

Providers like Stripe may charge transaction fees, which are external to DepozitApp. We’re working to minimize these costs.

10. Intellectual Property

The DepozitApp name, logo, and features are protected by intellectual property laws and a U.S. patent. Unauthorized use or reproduction is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, DepozitApp is not liable for indirect, incidental, or consequential damages (e.g., economic loss, data loss) from using the App, except where required by law. This limitation does not apply in cases of gross negligence or willful misconduct, as mandated by applicable law.

12. Automation and Bots

Using bots, scripts, or automated systems to interact with the App is prohibited and may result in account suspension or reporting to authorities.

13. Additional Policies

• Compliance: We adapt to local laws (e.g., LGPD in Brazil, PIPEDA in Canada) and notify you of changes. For users in specific jurisdictions (e.g., China, India), we provide supplementary annexes detailing compliance with local laws like PIPL or DPDP Act, available upon request.

• Dispute Mediation: Unresolved disputes may be escalated to external mediators, selected from recognized services. Users may propose alternatives, and costs will be shared as agreed or required by law.

• Regulatory Changes: We’ll implement necessary changes to comply with new laws and notify you promptly.

• Sanctions: Use from sanctioned regions (e.g., OFAC-listed countries) is prohibited.

• Operational Incidents: We’ll notify you of significant technical disruptions (excluding scheduled maintenance).

• Security Breaches: In the event of a security breach affecting your data, we will notify you within legal timeframes (e.g., 72 hours under GDPR) and take steps to mitigate impacts, such as reporting to relevant authorities and providing guidance to protect your information.

14. Changes to This Policy

We may update this Policy to reflect changes in practices or laws. We’ll notify you via the App or email before material changes take effect. Continued use of the App after changes implies acceptance.

15. Products and Services

DepozitApp offers tailored, high-quality digital solutions for financial and business needs, combining cutting-edge technology with a user-centric approach:

• Custom Mobile Apps: We develop native and multiplatform (iOS/Android) apps tailored to your business, from concept to app store publication, ensuring functionality and security.

• Web and Cloud Solutions: We create dynamic websites, scalable web apps, and integrate trusted cloud services (e.g., databases, storage, APIs) for accessibility and growth.

• Technology Consulting and Integration: We analyze your processes, recommend optimal technologies, and integrate systems to streamline operations.

Our team delivers personalized solutions to meet your goals, whether building new digital products or enhancing existing systems.

16. Contact Us

For questions, requests, or complaints, contact:

• Email: contact@depozitapp.com

• Address: 1546 Madison Avenue, 3C, New York, NY 10029

• Phone: +1 (917) 608-0262

This policy is available in English and other languages upon request. Contact us if you need a translation for better understanding.